Our company receives complaints and supports customers related to transactions at the website www.sanyotrading.com.vn
When a dispute arises, we highly recommend negotiation and mediation between the parties in order to maintain the customer's trust in our service quality and follow the following steps:
Step 1: Customers complain about the service via hotline +84 38 244 285/ 028 38 244 291 or email the customer service center at email@example.com
Step 2: Customer service department receives requests for customer complaints and categorizes information
2a. Recording requests and complaints related to the company, and still are in the time period of complaints
2b. Reject requests, complaints that do not related to the company, or already were expired the time period of complaints
Step 3: Solve the problem
3a. Transfer related issues directly to relevant departments for checking
3b. Transfer related issues to 3rd party service providers for resolution
Step 4: Feedback to customers
4a. Customer service department receives feedback and related agreements from departments in charge of customer complaints and feedback.
4b. Support 3rd party service providers with necessary information to resolve complaints
Step 5: Close the complaint
5a. Customer agrees with customer service feedback => End of complaint
5b. Follow complaint settlement of 3rd party => Close the complaint when the customer and the 3rd party have reached an agreement.